Join our mission

Who we are

Data Zoo provides identity verification solutions that enable global financial institutions, payment platforms and fintechs to confidently verify consumers and business identities using a diverse set of authoritative data sources. Data Zoo's direct access to these international data sources and advanced data sequencing presents companies with a global, efficient, and secure alternative to KYC/KYB verification and compliance.

What we are looking for

Data Zoo is seeking an experienced Customer Success Manager to join our Global Customer Success organization. As part of the organization, you will be responsible for managing a portfolio of our largest and most strategic customers. You will collaborate closely with customers, guiding them through their journey, and ensuring their success with our products and services. This includes managing the end-to-end customer life cycle: driving customer adoption and growth, account health, governance, and retention in partnership with your Account Executives. You are the customer's consultant and trusted partner who can navigate complex business objectives and develop them into Data Zoo champions.

How you will contribute

• Create value for the customer by knowing, tracking, and managing customer's business objectives tied to Data Zoo solutions.
• Know your accounts and their organization structure. Establish, maintain, and grow senior executive relationships for your accounts.
• Partner with Account Executive to develop long-term strategic account plans to identify growth opportunities and upsell potential and ensure client satisfaction and retention.
• Drive and track customer adoption of Data Zoo products and services.
• Analyze performance data to ensure customer metrics remain at target levels in addition to undertaking constrained optimization analysis.
• Measure and report on customer health and proactively identify at risk customers and define escalation and remediation plans. This includes any cross-departmental collaboration as needed.
• Establish and oversee a comprehensive customer governance structure with clear processes, cadence, and communication channels including Executive Business Reviews.
• Take ownership for resolving customer issues. Partner with other internal teams to ensure escalated issues are being resolved in a timely manner.
• Lead weekly or monthly meetings for assigned accounts, including 1-on-1s with key customer contacts.
• Adhere to defined CSM processes, metrics, and tools.
• Track activities in CRM tools and accurately log outcomes of customer discussions.
• Consistently meet or exceed target customer activity metrics and service level objectives.
• Work as part of a collaborative team and provide feedback for improvement to internal stakeholders.

What you will bring

• 3+ years' experience in a customer-facing role, preferably in B2B and/or SaaS environments in the Identity Verification, KYC, or AML space.
• BA/BS degree in business/technology or comparable experience and 5+ years' experience in customer success.
• Strong oral and written communication skills.
• Intellectual curiosity and technical acumen.
• Confident in juggling multiple tasks.
• Ability to solve complex problems.
• Proven results in driving customer health and satisfaction resulting in loyalty and advocacy.
• Knowledge of working in tools like Salesforce, HubSpot and Jira.
• Experience with analytical and BI tools like Google Looker Studio and Big Query and proficient in SQL.

Apply for this role

Or apply by email: [email protected]

Who we are

Data Zoo provides identity verification solutions that enable global financial institutions, payment platforms and fintechs to confidently verify consumers and business identities using a diverse set of authoritative data sources. Data Zoo's direct access to these international data sources and advanced data sequencing presents companies with a global, efficient, and secure alternative to KYC/KYB verification and compliance.

What we are looking for

Data Zoo is seeking an experienced Customer Success Manager to join our Global Customer Success organization. As part of the organization, you will be responsible for managing a portfolio of our largest and most strategic customers. You will collaborate closely with customers, guiding them through their journey, and ensuring their success with our products and services. This includes managing the end-to-end customer life cycle: driving customer adoption and growth, account health, governance, and retention in partnership with your Account Executives. You are the customer's consultant and trusted partner who can navigate complex business objectives and develop them into Data Zoo champions.

How you will contribute

• Create value for the customer by knowing, tracking, and managing customer's business objectives tied to Data Zoo solutions.
• Know your accounts and their organization structure. Establish, maintain, and grow senior executive relationships for your accounts.
• Partner with Account Executive to develop long-term strategic account plans to identify growth opportunities and upsell potential and ensure client satisfaction and retention.
• Drive and track customer adoption of Data Zoo products and services.
• Analyze performance data to ensure customer metrics remain at target levels in addition to undertaking constrained optimization analysis.
• Measure and report on customer health and proactively identify at risk customers and define escalation and remediation plans. This includes any cross-departmental collaboration as needed.
• Establish and oversee a comprehensive customer governance structure with clear processes, cadence, and communication channels including Executive Business Reviews.
• Take ownership for resolving customer issues. Partner with other internal teams to ensure escalated issues are being resolved in a timely manner.
• Lead weekly or monthly meetings for assigned accounts, including 1-on-1s with key customer contacts.
• Adhere to defined CSM processes, metrics, and tools.
• Track activities in CRM tools and accurately log outcomes of customer discussions.
• Consistently meet or exceed target customer activity metrics and service level objectives.
• Work as part of a collaborative team and provide feedback for improvement to internal stakeholders.

What you will bring

• 3+ years' experience in a customer-facing role, preferably in B2B and/or SaaS environments in the Identity Verification, KYC, or AML space.
• BA/BS degree in business/technology or comparable experience and 5+ years' experience in customer success.
• Strong oral and written communication skills.
• Intellectual curiosity and technical acumen.
• Confident in juggling multiple tasks.
• Ability to solve complex problems.
• Proven results in driving customer health and satisfaction resulting in loyalty and advocacy.
• Knowledge of working in tools like Salesforce, HubSpot and Jira.
• Experience with analytical and BI tools like Google Looker Studio and Big Query and proficient in SQL.

Apply for this role

Or apply by email: [email protected]

Who we are

Data Zoo provides identity verification solutions that enable global financial institutions, payment platforms and fintechs to confidently verify consumers and business identities using a diverse set of authoritative data sources. Data Zoo's direct access to these international data sources and advanced data sequencing presents companies with a global, efficient, and secure alternative to KYC/KYB verification and compliance.

About the role

We are seeking a proactive Data Governance and Compliance Officer to support our data governance, privacy, and technology compliance functions within a global identity verification environment. Data Zoo delivers KYC and identity verification services to regulated entities and other businesses, operating across multiple jurisdictions and integrating with diverse data providers. Reporting directly to the Chief Compliance Officer, this role plays a critical part in ensuring our data sourcing, processing, and retention practices meet AML/CTF obligations, global privacy requirements, and industry assurance standards.

Operating at the intersection of data governance, AML/CTF compliance, privacy regulation, and information security, you will help uplift governance maturity, manage regulatory risk, and reinforce trust in our identity ecosystem.

Key responsibilities

• Support and enhance the data governance framework, including data quality, lifecycle management, and classification.
• Ensure compliance with global privacy laws such as the Australian Privacy Act (APPs), GDPR, and equivalent global frameworks.
• Maintain oversight of third-party and outsourcing arrangements by conducting vendor due diligence and ensuring industry-specific data quality standards are met.
• Develop Data Source Guides to help clients assess the suitability of identity data for their business context.
• Support audits, risk assessments, and regulatory reviews while monitoring emerging obligations.
• Promote privacy-by-design and compliance-by-design across operational and product workflows.

What you'll bring

• Current residency in Australia.
• At least 5+ years' experience in data governance, privacy, compliance, or data management.
• Practical knowledge of global privacy frameworks, including the Australian Privacy Act & APPs, GDPR, CCPA, GLBA, Singapore PDPA, China PIPL, and similar regulations.
• Strong analytical, communication, and stakeholder engagement skills.
• Ability to thrive in a fast-paced, cross-functional environment.

Highly regarded:

• Experience in AML/CTF, fintech, identity, or other regulated data environments.
• Strong understanding of risk management principles and established risk frameworks.
• Relevant tertiary qualification in Information Systems, Data Management, Business, or a related discipline.

You'll thrive if you:

• Build strong relationships and confidently influence stakeholders.
• Enjoy collaborating with Security, Legal, IT, and business teams.
• Are structured, pragmatic, and detail-oriented in applying regulatory requirements.
• Are naturally curious about how data is sourced, governed, and used responsibly.

Apply for this role

Or apply by email: [email protected]